Job Description

Job Title: Virtual Hotel Reservationist 

Location: Remote

Responsibilities:

1. Hotel Booking: Coordinate hotel reservations for clients and team members, sourcing suitable accommodations based on preferences, budget, and location.

2. Communication: Serve as the main point of contact for hotel booking inquiries, maintaining clear and timely communication with clients, hotel representatives, and internal team members.

3. Research: Conduct research on available hotels, rates, and amenities, providing recommendations and options to clients based on their specific needs and preferences.

4. Reservation Management: Make hotel reservations, manage booking confirmations, and handle any modifications or cancellations as needed to ensure smooth and hassle-free stays.

5. Budget Management: Monitor hotel budgets and expenses, negotiating deals and discounts with hotel partners to optimize costs while meeting client expectations.

6. Documentation: Prepare and organize hotel documentation, including booking confirmations, reservation details, and payment information, ensuring accuracy and completeness.

7. Problem Solving: Proactively identify and resolve hotel-related issues or challenges, such as overbookings or room discrepancies, to ensure client satisfaction and loyalty.

8. Client Support: Provide excellent customer service to clients by addressing hotel inquiries, providing updates, and offering assistance throughout the booking process and during their stay.

9. Ad Hoc Tasks: Assist with additional hotel-related tasks and projects as assigned by management to support the overall success of travel planning operations.

Benefits:

1. Remote Work: Enjoy the flexibility of working from home, with the ability to manage hotel bookings while maintaining a healthy work-life balance.

2. Professional Development: Grow your skills and expertise in hotel booking and travel coordination through ongoing learning opportunities and exposure to diverse hotel partners and destinations.

3. Team Environment: Join a supportive and collaborative team culture where your contributions are valued, and you have the opportunity to make a meaningful impact on travel planning operations.

4. Competitive Compensation: Receive a competitive salary commensurate with your experience and skills, ensuring that your hard work is recognized and rewarded.

Qualifications:

1. Excellent Organization Skills: Ability to manage multiple hotel bookings and tasks efficiently, with strong attention to detail and accuracy.

2. Strong Communication Skills: Clear and professional written and verbal communication skills, with the ability to effectively convey information to clients, hotel representatives, and stakeholders.

3. Tech-Savvy: Proficiency with hotel booking platforms, communication software, and Microsoft Office suite, with the ability to adapt to new technologies as needed.

4. Customer Service Orientation: Strong customer service skills with a focus on client satisfaction, ensuring a positive experience throughout the hotel booking process and during their stay.

5. Problem-Solving Abilities: Proactive approach to identifying and resolving hotel-related issues, with the ability to think quickly and find creative solutions to problems as they arise.

6. Team Player: Ability to work collaboratively with a diverse team in a remote environment, supporting colleagues and contributing to the overall success of travel planning operations.

Job Tags

Similar Jobs