Classification Title:
Call Center Agent I
Job Description:
UF Information Technology (UFIT) is currently seeking an entry level Telephone System Operator to join the UF Campus Operators, a unit within UFIT.
Employment with UFIT provides an excellent opportunity to work with other dedicated employees focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.
This position will answer incoming calls on the University’s main phone number, answer inquiries regarding University programs and activities, and location of facilities and colleges. They may also assist in communicating with other groups within the university to coordinate information so that callers receive consistent, accurate answers about university services and events.
Some key responsibilities and characteristics of this position are:
UF Information Technology comprises eight departments reporting to the Vice President and Chief Information Officer: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit http://www.it.ufl.edu/vp-cio-office/strategic-plan/.
Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.
The University of Florida (UF) is the state’s oldest, largest, and most comprehensive land grant university, with an enrollment of over 50,000 students and was ranked 6th in the country among public universities (US News and World Report 2023 rankings) and 1st among public institutions in the Wall Street Journal 2023 survey. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from the Gulf of Mexico, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Alachua County schools are highly rated and offer various programs, including magnet schools and an international baccalaureate program. Learn more about what Gainesville has to offer at Visit Gainesville.
Vacation-accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status. These leave days may allow units to close from December 26 to 31, when possible, determined on a unit-by-unit basis.
In addition to paid time off, the University of Florida offers a very competitive benefits package.[BL1]
Achieving a top-6 public university ranking means we prioritize employing and working with people with various experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.
Expected Salary:
$15.00/hr; commensurate based on education and experience.
Minimum Requirements:
High school diploma or equivalent and one year of relevant experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
Preferred Qualifications:
The ideal candidate will possess the following education, experience, and skills:
Special Instructions to Applicants:
***Open to current UF employees only***
This position requires US work authorization.
This role will be based in one of our Gainesville offices and may include a hybrid schedule: three days in the office (Wednesday required) and two days remote.
Applicants are required to submit the following with their application:
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Pagefor more specific information.
Health Assessment Required:No
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