Job Description

Store Manager/Supervisor

Requirements:

• Previous experience in a supervisory or managerial role, ideally within the food and beverage industry or a similar customer service-oriented field.
• Ability to lead and motivate a team of baristas and other staff members, while promoting a positive and productive work environment.
• Strong customer service skills to ensure excellent customer experiences and handle any customer complaints or issues that arise.
• Effective verbal and written communication skills are essential for interacting with customers, staff, and higher-level management.
• Needs to handle various tasks simultaneously, such as staff scheduling, inventory management, and administrative duties. Good organizational skills are crucial.
• Understanding of basic financial principles, including budgeting, cost control, and financial reporting.
• A solid understanding of Ice Cream, coffee, tea, and other beverages, as well as familiarity with different brewing methods, is a plus ( but not required).
• Knowledge of food safety regulations and procedures to ensure a clean and safe working environment.
• The ability to think on your feet and make decisions quickly, especially during busy periods or when unexpected issues arise.
• Experience in recruiting, training, and developing staff members to provide excellent service and contribute to a positive team culture.
• Some knowledge of sales techniques and marketing strategies can be beneficial for promoting the coffee shop and increasing its customer base.
• Effective time management skills to balance daily operational tasks, employee management, and long-term planning.
• Proficiency in using computer software for tasks like employee scheduling, inventory management, and basic administrative work.
• Building and maintaining positive relationships with regular customers to enhance loyalty and repeat business.
• Being adaptable and able to handle changes and challenges is crucial.

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