Job Description

Position Title ServiceNow Business Analyst

Position Type Full Time

Position Location Arlington, VA (Must reside in DC/MD/VA)

Tracking Code 01063

Daily Responsibilities

Create epics, user stories with acceptance and testing criteria. Participate in the development of functional business requirements and helps stakeholders assess relative priorities for both business process and technology solutions.

• Evaluate alternative business process and technology solutions and participates in making technology recommendations to enhance business operations.
• Develop functional business and system requirements, functional designs, process flows, and test plans.
• Help stakeholders assess relative priorities for both business process and technology solution.
• Analyze and document business processes and systems.
• Facilitate requirements gathering.
• Prepare client facing and internal deliverables that are technology related.
• Interface with the application development team to validate test results for new applications verifying that they meet the requirements of the business group.
• Participates in corporate or customer activity meetings that are determined to be mandatory. These may include weekly meetings, Internal Program Review (IPR) meetings, ad-hoc meetings, business development meetings, manager training sessions and other meetings designated “as required.”
• Be prepared to receive additional training for products and services that relate directly to the position.
• Demonstrated ability to develop strong on-site and remote team and client relationships.
• Excellent verbal and written communication skills including presentation skills.

Required: Years of Experience (min)

• Four years related experience

Required: Degree

• BS/BA degree in Computer Science, MIS, or related IT discipline.
• Additional four years of related professional experience can be substituted for a BS/BA degree.

Required: Experience

• At least four years of experience of eliciting requirements and conducting business process reviews and documentation while applying detailed knowledge of ServiceNow.
• Minimum of two years of experience creating epics, user stories with acceptance and testing criteria.
• Experience in the development of functional business requirements and helping stakeholders assess relative priorities for both business process and technology solution.
• ServiceNow Certified Systems Administrator (CSA).
• ServiceNow CIS IT Service Management or other similar ServiceNow certification
• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP).
• Agile SAFe, Scrum Master, or ITIL v3 certification.
• Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design.
• Experience implementing systems using the Agile methodology.
• Experience as a Scrum Master desired.

Required: Clearance

• Secret Clearance

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