RV Resort General Manager Job at Sun Communities, Inc., Sarasota, FL

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  • Sun Communities, Inc.
  • Sarasota, FL

Job Description

OVERVIEW

Resort General Managers are responsible for the operations and continued profitability of a Sun Resort & serves as the day to day point of contact for guests & residents. They are responsible for administrative activities, marketing, leasing & sales of sites, property maintenance, financial management, and most importantly resident & guest relations.

JOB DUTIES

  • Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
  • Adheres to Suns Timekeeping Policy by reviewing, verifying accuracy, approving and submitting direct report(s) time recorded.
  • Partners with Team Relations on team member counseling and recommendation of termination when appropriate.
  • Conducts team member performance reviews and recommends compensation adjustments.
  • Ensures guests & residents receive the highest levels of customer service consistent with Suns Customer Service philosophy
  • Monitors, codes & approves all invoices for operating expenses & sales related costs. Maintains petty cash & activity accounts
  • Ensures compliance with federal state & local agencies that regulate fair housing laws & resort operations
  • Handles emergencies that may arise onsite, adhering to standard operating procedures
  • Resolves resident & guest complaints in a timely & professional manner, communicating through a variety of means
  • Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline
  • Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits and forwards report to Main Office
  • Inspects & recommends purchase & renovation of used/repossessed homes
  • Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections
  • Handles delinquencies & approves eviction proceedings while adhering to Suns policies
  • Ensures compliance of policies designed to increase team member safety. Submits workers compensation accident & incident reports on a timely basis
  • Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
  • Ensures that overall resort appearance is well maintained & groomed to Suns curb appeal standards
  • Reports any deficiencies which would adversely affect the operation of the resort to the RVP.
  • Enforces resort rules & regulations
  • Assists RVP with preparation of annual operating budget. Provides accurate data to assist in capital expenditure & expansion budget needs
  • Reviews monthly property accounting reports & compiles reports for the Accounting team
  • Selects, supervises & reviews contractual services
  • Assists RVP with developing a marketing strategy & maintaining effective advertising to attract prospective guests

REQUIREMENTS

  • High School Diploma or GED (Required)
  • Bachelor's Degree in (Preferred)
  • 2 years property management/resort experience, including 3 years of supervisory experience
  • 1 year previous sales and leasing experience
  • 6 months experience using Yardi and/or RMS
  • General knowledge of maintenance
  • Solid negotiation skills
  • Ability to thrive in a fast-paced environment
  • Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
  • Basic computer proficiency, including email, the internet and Microsoft Office Suite
  • Flexibility to respond to resort needs during non-business hours
  • Ability to live on-site within the resort (housing provided), if applicable

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

  • Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
  • Comprehensive Dental Plan
  • Vision Plan 
  • Voluntary Health and Dependent Care Reimbursement Accounts
  • Life and Accidental Death and Dismemberment Insurance
  • Short and Long-Term Disability Coverage
  • 401(k) Plan with Sun matching contribution
  • Paid Parental Leave
  • Employee Assistance Program
  • Identity Theft Insurance
  • Legal Assistance Plan
  • Pet Insurance
  • Tuition Reimbursement program providing financial support to team members who further their formal education
  • Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
  • Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
  • Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

Job Tags

Holiday work, Temporary work, Local area, Outdoor, Night shift,

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