Quality Assurance Manager Job at Department of Social Services, Sacramento County, CA

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  • Department of Social Services
  • Sacramento County, CA

Job Description

Job Description and Duties

The California Department of Social Services Quality Management Branch (CSQMB) is an energetic and visible organization that is responsible for maintaining the integrity of child and family services provided by the 58 California counties by providing leadership, training, technical assistance, and oversight of county and community agencies to promote the safety, permanency and well-being of children. We are seeking a highly motivated individual who is willing to take on a challenge and to provide leadership, direction, and motivation to staff towards this effort.


Under the general direction of the Chief of the Performance and Program Improvement Bureau (SSM  II), the Staff Services Manager I (SSM I) is responsible for planning, organizing, directing and  controlling a comprehensive collaborative process with county Child Welfare Services (CWS) and  Probation agencies along with other public and private agencies to provide quality service to children  and families in California's CWS program by leading the development of new training curriculum and  providing technical assistance to all 58 counties. The SSM I in conjunction with other Bureau staff  provides assistance to staff to conduct research, analyze and interpret data, interpret state policies,  formulate and implement statewide program improvement recommendations. Additionally, the  Quality Assurance Manager promotes the Bureau's work in addressing racial disproportionality and  disparity in CWS, along with ensuring tribal engagement and inclusion in the counties' continuous  quality improvement process.

Benefits: The state offers comprehensive benefits including health, dental, vision, long-term care and disability insurance, as well as paid leave. Please see the Benefits section below for more details.

Telework / Remote Work Information: This position may be eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Social Services policies. Headquarter location will be designated based on the selected candidate's primary residence location, and/or the closest CDSS location.

Would you like more information regarding career opportunities with the CDSS?  We’d love to hear from you!  Please contact us at  Recruiter@dss.ca.gov and include the job classification and job control number in the subject line. Information about applying for a state job can be found here:  Three Steps to a State Job .

You will find additional information about the job in the .

Working Conditions

This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.

Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

Interested applicants must submit a standard State Application Form (STD 678) and clearly indicate  the basis of their eligibility in line Item 12 of the STD 678, AND submit a Statement of Qualifications.


A Statement of Qualifications (not to exceed two pages) is required to be submitted with the  application detailing your interest in CDSS and how your education and experience  would make you a good fit for the position, address the following:


1) Please describe your experience in developing trainings, presentations, and/or policies and  procedures.

2) Please describe your knowledge and/or experience working in collaboration with diverse  stakeholders.

3) Please describe your knowledge and experience with Continuous Quality Improvement.

This position is subject to fingerprinting clearance by the Department of Justice.


You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide office transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for an appointment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


We encourage applications regardless of whether you think you meet 100% of these skills below.  Please highlight your knowledge, skills, and experience related to the below desirable qualifications  in your application package.


• Ability to exercise initiative, good judgment, honesty, and make timely decisions while maintaining  positive and trusting working relationships

• Ability to plan, organize, communicate, and adapt to changing assignments and priorities, and work  effectively under pressure to meet deadlines

• Excellent analytical skills with demonstrated ability to work independently, think logically and  creatively, apply a range of analytical and research tools, identify gaps and opportunities for  improvement, make sound recommendations, and develop business requirements based on the  recommendations

• Experience leading large meetings and using strong verbal and written communication skills to  present information to all levels of stakeholders, including management, business and technology  staff, and solution partners, to prepare and present written recommendations, and to report project  information accurately and timely

• Experience working in a team environment, as a coach, mentor, and in a leadership capacity

Benefits

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

  • Public transit (mass transit) passes.
    • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
    • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
  • Vanpool drivers and riders
    • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.  

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

Successful examination applicants are placed on an eligibility list.  If you already have list eligibility for this classification, you do not need to retake the examination.  Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary.  For questions regarding the examination process, please contact the Examination Unit at:  Examinations@dss.ca.gov .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Job Tags

Holiday work, Permanent employment, Full time, Temporary work, Trial period,

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