Job Description

We have an outstanding Contract position for an IT Desktop Support Technician to join a leading Company located in Laurel, MD.

** U.S Citizenship is required.**

**Must be able to work 100% onsite in Laurel, MD**

**Shift:  Mon - Fri 1st shift**

 **Candidate must have the ability to obtain and maintain a Secret Security Clearance.**

Please click on this link if you have any questions on how to obtain a clearance:

https://www.tadpgs.com/obtain_security_clearance

Job Responsibilities:

• Provide onsite IT support services for customers to include incident response, delivery, and system set-up of new & repaired computers along with the installation of additional hardware, software, and peripherals.
• Work on primarily Microsoft Windows, Macintosh, and Linux system.
• Research, analyze, diagnose, and resolve issues with customer systems including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not. Perform computer imaging including software & hardware validation and pre-delivery testing.
• Record and create documentation and assist in other team areas as needed.
• Provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk as needed.

Basic Hiring Criteria:

• Have a Bachelor's degree or equivalent work experience
• Must have at least 5 years of recent IT-related Tier 2 Enterprise technician work experience.
• Must have a valid Driver's License and be able to drive company vehicle on and off campus.
• Must be able to obtain and maintain a DoD Secret Clearance
• Must be a U.S. Citizen
• Possess the ability to troubleshoot and resolve technical problems for users, to independently resolve widely varying complex problems using current job knowledge, research, and external resources.
• Have hardware experience to include Intel-based desktops, laptops, and printers.
• Operating System (OS) experience to include Windows and Mac OS.
• Networking experience to include a strong understanding of TCP/IP and DNS; and an understanding of Active Directory and Exchange.
• Must have strong verbal and written communication skills
• Have the ability to obtain a Dell Certified Enterprise Engineer (DCEE) certification within 2 months of employment.
• Possess enterprise-level experience with Linux, Windows 10, Mac10.11 and/or iOS.
• Possess certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.
• Have software experience with Desktop remote control tools, the ability to troubleshoot Linux operating systems, and/or 2-4 years' experience with system management tools such as Altiris.
• Have the ability to lift up to 40 lbs. unassisted

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