Job Description

The Montana Trailhead Inn isn't just a hotel; it's the base camp for unforgettable experiences. We're looking for someone who doesn't just check people in—you set the vibe for their entire trip. We need a Front Desk Agent who's naturally welcoming, seriously sharp, and ready to be the ultimate host. Here’s the Deal: • You're the Keymaster: You'll be the first impression, the problem-solver, and the go-to source for all things Montana. Think smooth check-ins, VIP-level service, and managing guest accounts with effortless cool. • The Vibe: This role is for the night owls and the weekend warriors. It's an evening shift that requires some weekend hustle. If you thrive in a high-energy, fast-paced environment, this is your zone. • The Perks: We're not just offering a job; we're offering a launchpad. Expect real growth opportunities, flexible scheduling that respects your life, and a team that feels more like a crew. Ready to level up your customer service skills and join a team that's going places? Stop Scrolling. Start Applying. Apply for the Front Desk Agent position at Montana Trailhead Inn today, and let's get this adventure started. Responsibilities: • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Work with the housekeeping staff to ensure rooms are ready for new guests • Handle customer complaints as necessary Qualifications: • Comfortable taking telephone calls and mitigating stressful situations • Exhibits working knowledge of Microsoft Office and reservation management systems • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • High school diploma, GED, or equivalent • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred About Company: If you are looking for a friendly, family environment and not just a job, then we are the best place for you. Discounted Dental, Vision, and Supplemental Insurance401(k) with a company matching potentialEmployee discounts at company-owned properties

Job Tags

Work at office, Flexible hours, Night shift, Weekend work, Afternoon shift,

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