Job Description

Job Title: Helpdesk Analyst – Hiring FAST!
Location: Salt Lake City, UT
Pay Rate: $26/HR on W2 Only – NO C2C
Setting: Onsite Required (Hybrid/Remote is NOT an Option)
Duration: 12+ months.

***WE DO VISA TRANSFERS***

Responsibilities:

• Microsoft Windows platform (Windows 7, 10)
• Networking, LAN, WAN, corporate enterprise domain infrastructure environment
• Windows desktop and server operating system
• Microsoft Active Directory
• Microsoft Outlook.

Required Qualifications:

• Must be client-focused with ability to provide white-glove treatment to our clients.
• Must have the understanding and sense of urgency to address and resolve issues as quickly and accurately as possible.
• Address client requests and issues via phone or email.
• Provide world class quality of service to our clients throughout the resolution process.
• Engage engineering teams and product owners to assist with troubleshooting as needed.
• Perform cradle to grave ownership of all issues by providing timely updates to clients and by constantly following up with escalation teams until the issue is resolved.
• Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.
• Maintain effective documentation by regularly reviewing and updating knowledgebase content.
• Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions.
• Be willing to learn and develop subject matter expertise in the systems and products we support, such as Messaging (Exchange, etc.), Zoom, SharePoint, Mac, Unix, Voice, Mobile and others.

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