Full-Time Center Manager Job at The UPS Store #4202, Coldwater, MI

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  • The UPS Store #4202
  • Coldwater, MI

Job Description

The Center Manager will assist with the running of the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity, and ensure the center’s team delivers world-class customer service to all customers. The Center Manager will be involved with continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), one year of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.

RESPONSIBILITIES

  • Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
  • Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
  • Helps develop and implement the store marketing program
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Take action to learn all products and service offerings, alternative solutions, and industry trends
  • Manages inventory
  • Helps oversee Center maintenance, including cleanliness, safety, and organization
  • Performs other duties as assigned

QUALIFICATIONS

  • High school diploma or GED required
  • Advanced education degree, coursework, or tech school desired
  • One year of supervisory experience in logistics, retail, or other relevant industry
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong customer service skills and abilities
  • Prompt, reliable, and responsible
  • Able to lift 50+ pounds
  • Willing and able to work 35-40 hours per week for a 7-day work week

Job Tags

Full time,

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