Job Description

This position is open to residents of: AL, GA, IN, KY, LA, MI, MS, NC, OH, OK, TN, TX, VA

Are you driven by competition and the desire to make a difference in someone's life? Senture is looking for healthcare Appointment Setters to join our Member Engagement team. In this role, you'll make  outbound calls to health plan members, offering and scheduling free in-home or virtual healthcare evaluations.  If you're comfortable making multiple outbound calls, following scripts, overcoming customer objections, and securing appointments, this could be a position for you!

This role will report to a Member Engagement Supervisor.

What will you do?

• Handle a high volume (average 50 per hour) of outbound calls placed by an automatic dialer system to schedule health evaluations
• Follow 20+ approved scripts when discussing health evaluations with members, ensure members understand and are comfortable with the terms of the evaluation
• Respond to rebuttals effectively , persuasively, and with professional courtesy.
• Navigate through multiple computer applications with speed and accuracy
• Present a positive, professional, and high energy approach to clients, health plan members, and the workforce while following departmental procedures.
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day , appointments set per day, shift and attendance policy adherence, quality targets, etc.)
• Adjust, reschedule, and cancel appointments with both members and contracted providers, if requested.
• Tracking personal results including appointments, calls, handle time, and productivity by using designated reporting systems.
• Act on available overtime, based on business needs.
• Be responsible for the security and privacy of any protected health information accessed during normal work activities by following HIPAA guidelines.

We are looking for someone with:

• High School Diploma or equivalent
• Strong computer skills and the ability to use multiple systems at the same time, while answering calls.
• A desire to work in an efficient, results-oriented outbound call center environment.
• A strong sales aptitude, with the ability to  earn monthly incentives!
• Good communication skills, friendly and conversational with members.
• Ability to abide by HIPAA guidelines and maintain confidentiality.
• A willingness to comply with a fixed daily schedule, including start, breaks, lunch, and end times.
• An ability to take direction and positively receive feedback.
• Previous experience in a high volume, metrics driven environment is highly desirable.
• Previous outbound call, scripting and/or auto-dialer experience is highly desirable.
• Authorization to work in the United States.

Work From Home Requirements:

• To qualify, you must have verified and reliable internet service with 20mpbs upload, 10 mbps download, and a latency less than 100 ability available in your home.
• High speed, wired internet connection. Wi-Fi, hot spots, cellular, or satellite internet is not acceptable.
• Be available, accessible, and accountable to work during established work schedules and shifts. Web cam use may be required through training and production.

Conditions of Employment:

• Successful completion of prehire testing
• Successful completion of background check is required for this position.
• Must be able to provide two valid, in-date forms of ID
• Must be able to provide proof of education

What Senture has to offer:

• Monthly incentives! EARN ADDITIONAL MONEY!
• 3 weeks of paid, mandatory training
• All equipment provided
• Call center hours of operation are Monday-Friday 8AM 8PM EST, Saturday-Sunday 9AM 5:30 PM EST: shift schedule will be determined at time of hire and subject to change.
• Competitive benefits, PTO, growth and development, and more!

New hires will be required to complete a paid 3-week remote training, where 100% attendance is required for success. Missing time during training may result in being removed from the program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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